General support
Questions about your account, the dashboard or a calculation.
support@nora-fi.comWe aim to confirm receipt of your request promptly.
Support
Help & contact
Nora is a financial coach that helps you make decisions. Contact support for help with your account, a connection, a calculation or your data.
Last updated 4 September 2026
Privacy and your data
Ask to access, export, correct or delete data we hold about you.
support@nora-fi.comWe handle privacy requests within the period required by applicable law.
Security reports
Report a possible security flaw or unauthorized access.
support@nora-fi.comWe aim to confirm receipt of security reports promptly.
What support can help with
Support can help explain Nora's features, data sources, calculations, and account controls. It cannot move money or act as a financial, tax, legal, insurance, investment, or debt professional, and it cannot guarantee a financial outcome.
Before you write in
If an institution has stopped syncing, try reconnecting it from your accounts page. Banks periodically expire connections, so Plaid may need you to sign in again. This often resolves the problem.
If a balance or category looks wrong, check its transactions first. Nora keeps the original provider record alongside your edits, so you can usually find the source of the difference there.
Common questions
The FAQ covers pricing, supported institutions, AI and your data. The security page explains connections and permissions in more detail.